Here we provide you with free advice, outline what type of services we provide, address any FAQs and offer guidance on some of the most common employer expectations.

Going through every resume or CV sample keep in mind that each and every one are unique. Every case is specific, and matches perfect just the resume/CV owner. Be sure though any resume sample that you choose may be edited by one of our professional resume writers.

RESUME

PROFESSIONAL PROFILE

EXECUTIVE CORE COMPENTENCIES

Seasoned professional showcasing 10+ years of customer service and office management experience across diverse sectors and environments. Boasting a proven track record of achieving results and exceeding expectations through utilizing an extensive background in customer service, accounts payable and receivable, human resources, and client relations. Demonstrating efficient communication with consideration of cultural differences and a proficiency in multi-tasking, organization and problem solving.

Strategic Planning | Human Capital Management | Budgeting and Monitoring | Effective Communication | Vendor Management

TECHNICAL ACUMEN

Conflict Resolution | High-Performance Teaming and Collaboration | Training and Development | Accounting Processes
Organization | Time Management and Prioritization | Analytical Skills | Accountability | Decision Making | Multitasking

EDUCATION

MS Access | Kronos | InvoiceXpress | EPIC | Ariba | PeopleSoft | Adobe | ePayments | GEMS | Q-Pulse | IFS | Rumba Mainframe
Expert Level Microsoft Office Suite 365 – Strong working knowledge and skillset across PowerPoint, Excel, Word, and Outlook

Robert Morris University; Chicago, IL 2011

Master of Business Administration | Concentration: Human Resources and Business Management

Robert Morris University; Chicago, IL 2009

Bachelor of Business Administration | Graduated Cum Laude

PROFESSIONAL EXPERIENCE

Barnhart Crane and Rigging; Channahon, IL 2016 – 2017

Branch Administrator

  • Successfully revamped office management system and processes, after only three weeks in role, resulting in higher efficiency and productivity, greater attention to protocol, and a simpler system for branch management utilization.

  • Facilitated project management, including implementation and rollout of new system and performing safety and data audits.

  • Ensured timely and accurate payments by reviewing invoices for appropriate documentation and approval prior to payment.

  • Analyzed customer accounts for delinquent and insufficient payments, prepared and sent notifications of payments past due, placed courtesy calls to customers to remind them of payments and account balance, prepared delinquent account reports for management, and ensured credit was received for outstanding memos.

  • Administered random drug testing (DISA), new hire drug and alcohol screenings, and reasonable suspicion testing—scheduled FFD appointments, clinic set up as required, and obtained results for employment.

  • Managed time reporting and coordinated with staff to ensure all time cards and time off requests were submitted properly.

  • Processed all hires, terminations, transfers, merit increases, bonuses, and deductions to ensure accurate payroll processing.

  • Reconciled vendor statements, followed through on investigations and performed callbacks with resolution.

  • Served as liaison amid employees and corporate payroll and benefits division, mitigating conflict and maintaining efficiency.

  • Identified novel and cost-effective vendors through monitoring of all activities for discount opportunities.

  • Facilitated Worker’s Compensation claim process by completion of incident reports, direction of employees to health care facilities, claim filing, and collaboration with employees and insurance carriers to assure claims processing in a timely manner.

  • Organized training schedules for new and existing staff and maintained updated training records.

Atkore Interational | Contract; Chicago, IL 2016

Human Resources Assistant

  • Represented 5,000+ union contract manufacturing employees and processed grievances in preparation for negotiations.

  • Served as a subject matter resource for employees, facilitating any applicable benefits-related inquiries.

University of Chicago | Contract; Chicago, IL 2015 – 2016

Project Assistant

  • Performed accounts payable, financial and administrative service functions, including invoice processing, internal reimbursements through ePayments, past due invoices and discrepancy investigation, and budget sheet documentation.

  • Provided comprehensive support for executive-level staff; planning, scheduling, and processing of the Law School Office of the Registrar’s operations to accomplish project goals and objectives within demanding time frames.

  • Coordinated and performed administrative and logistical support services to the Registrar and Assistant Registrar of The Law School, while additionally lending support to the Dean of Students and Student Affairs.

  • Facilitated project related research, reporting, information management, development and interpretation of data.

PROFESSIONAL EXPERIENCE CONTINUED

University of Chicago | Contract; Chicago, IL 2013 – 2014

Administrative Assistant

  • Prepared budgetary materials and data, as well as facilitated financial reporting to department directors.

  • Regularly worked with information of highly sensitive and confidential nature and managed confidential student disciplinary meetings across sexual harassment, assault and various offenses.

  • Provided administrative support to numerous key executives, including; the Assistant Vice President of Student Life, Associate Dean of the College, Associate Dean of Students in the University for Student Affairs, and Director of Planning and Strategy.

  • Coordinated departmental activity and facilitated key processes and functions of the Office of Campus and Student Life.

  • Administered schedules and utilized effective discretion and judgment to prioritize and optimize efficiency of executive time.

  • Managed and led quarterly financial meetings, resulting in a centralized operation and training for new hires.

  • Coordinated extensive domestic and international travel arrangements, including air, hotel, car, and meeting locations.

  • Processed non-salaried disbursements, including; GEMS, direct payment vouchers, travel vouchers, and interdepartmental forms, and maintained accurate and thorough transaction records for all payments and reimbursements.

American Hospital Association | Contract; Chicago, IL 2013

Research Administrative Specialist

  • Directed administrative and key research projects, as well as project-support efforts, in support of Senior Level Management.

  • Spearheaded On the CUSP Quality Improvement project: Successfully stopped CAUTI (catheter-associated urinary tract infections) amines to reduce rates of CAUTI in U.S. hospitals by 25% through collaboration with state organizations and hospitals across the country to implement Comprehensive Unit-based Safety Program (CUSP) and CAUTI reduction practices.

  • Coordinated with Project Director and departmental efforts to provide HRET customers and partners, including state association representatives, clinical leaders, and content experts, with increased value and opportunities through involvement in respective quality improvement projects.

  • Supported Vice President on administrative and key research projects, providing a high level of customer service and demonstrating significant initiative, creative thinking, and integrity.

  • Served as program coordinator on grant projects to the Vice President of Health Research and Education Trust.

  • Personally ensured critical and confidential tasks were completed accurately within timelines.

Perspectives Charter School; Chicago, IL 2010 – 2013

Special Education | Substitute Teacher

  • Coordinated with certified staff to devise and implement special strategies to reinforce learning materials and skills through a sympathetic understanding of individual students, their needs, interests, and abilities.

  • Implemented teacher lesson plans, delegated students assignments, and maintained classroom control and discipline.

  • Provided educational benefits to students through assistance to and support of teachers, administrators, and other staff.

  • Facilitated daily status updates to communicate pertinent information to parents, resulting from the day’s events.

  • Formed partnerships with community organizations to address community problems and goals, aiding students out of class.

LaSalle Bank | Contract; Chicago, IL 2004 – 2007

Office Manager

  • Utilized human resources acumen to facilitate hiring, training, onboarding and coaching of administrative staff.

  • Created and distributed spreadsheets to support financial reporting and analysis, and obtained senior management approval.

  • Coordinated department activity for Global Securities and Trust Services and performed senior level administrative support to the Senior Vice President while lending general support to the department.

  • Managed cross-functional collaboration to consistently achieve sales and marketing objectives.

  • Prepared and worked through presentations, proposals, RFP’s, and brochure design.

  • Assisted in Disaster Recovery project for Risk Management and recognized by supervisors for strong work ethic and acting as an exceptional team player in recovery and crisis management after fire and water damage.

  • Participated in critical tasks related to conversion, merger, and acquisition integration as applicable to the department.

  • Organized and compiled statistical information, maintaining regular contact with customers, suppliers, and company employees outside the immediate work area to give or exchange information.

  • Gave back to the community and developed leadership skills through operating as a Team Lead for the American Heart Walk that resulted in $4,000+ donations to support health awareness for American Heart Association.

COVER LETTER

Dear Hiring Manager:

Upon review of the posting for your position, I felt compelled to submit the enclosed resume for your consideration. As a passionate and self-motivated human resources professional with over 20 years of experience and expertise in employee relations, project development, account management, and the expansion of connections while fostering new relationships, I am positioned to vastly exceed your expectations for this role. Serving as Branch Administrator and Human Resources Specialist for Barnhart Crane & Rigging, along with a variety of administrative roles in previous positions and an understanding of human resources for a variety of sectors, provides me with diverse experience and knowledge and makes me a versatile professional within the human resources field.

I have exceptional leadership skills and am able to successfully strategize projects, identify cost-effective vendors, and lead communication with staff and vendors to provide both the organization and clients with positive results. As a Human Resources Specialist and while serving in the plethora of other roles throughout my extensive career, I have demonstrated the ability to coordinate departmental activities and finances while ensuring employee and client satisfaction. I have assisted in coordinating daily operations of departments to ensure that tasks are always completed on time and are of the highest quality. To further ensure the effective execution of operations, I conduct staff training and allow myself to be available and approachable for administrative support and staff concerns regarding assistance or questions involving vendors, tasks, and technology. In addition, I led company initiatives and collaborated with multiple teams to achieve sales and marketing objectives. Throughout my career, I have utilized a variety of software and programs to complete and organize tasks and ensure successful software management. In addition to completing tasks and developing my knowledge on modern management software through research, I am highly skilled in Adobe Suite, Microsoft Office Suite, InvoiceXpress, and SAP Ariba, among others. My professionalism, high-energy, and positive attitude have allowed me to deliver quality service in various settings within the human resources field.

While my leadership, passion, and drive allow me to experience accomplishment, my education and training adds to my success. I received a Master of Business Administration degree from Robert Morris University, after obtaining a bachelor’s degree in Business Administration and graduating Cum Laude.

This position is an amazing opportunity, and I hope I can show you my dedication and motivation through assisting, communicating, and effectively utilizing technology in order to promote a strong administrative environment.

Would you please consider my request for a personal interview to discuss my qualifications and passion to serve as an addition to your organization? Please feel free to contact me at (777)-333-3333 or sample@yahoo.com. Thank you for your consideration. I look forward to talking with you.

Sincerely.

FOLLOW-UP LETTER

Dear Hiring Manager:

I submitted a letter of application and a resume earlier this month for the position advertised. To date, I have not heard from your office. I would like to confirm that you have received my application and reiterate my interest in the job.

I am very interested in working for your organization, and I believe my diverse experience and knowledge of many sectors within human resources and accounting, along with my education in Business Administration, would consider me an ideal match for this position. My success in a plethora of leadership roles within the customer service field, along with my passion for leading others and utilizing my creativity in engaging and collaborating with teams in various settings, would be beneficial for your organization.

During my extensive experience serving as a contracted employee for multiple companies and my position as Branch Administrator at Barnhart Crane & Rigging, I was extremely detail-oriented, performed significant research, and strategically planned department activities, employee training, and the management of projects. I have consistently analyzed customer accounts, researched and secured cost-effective vendors, and ensured invoices were accurately documented and processed in a timely manner, resulting in significant savings and dramatically improved value to the organization. I have effectively communicated and fostered relationships with both vendors and customers, processed and reviewed documents such as time cards and invoices, and assisted with worker’s compensation claims. In addition, I exceeded expectations by reducing organization costs and identifying cost-effective vendors. Please let me know if you need any further materials from me.

I can be reached at (777)-222-1111 or sample@yahoo.com. I look forward to hearing from you.

Thank you for your consideration.

Sincerely.