RESUME
Professional Profile
Seasoned executive with over two decades of experience and a passion for hospitality and providing exceptional customer service. Skilled in all facets of managerial functions, with a proven track record of hands-on effective management across strategic planning, improving operational efficiency, team building, and project management within the hospitality industry. Showcasing history of implementing systems that optimized productivity and customer satisfaction, overseeing multi-million dollar renovations, and increasing occupancy, rates, revenue and bottom line. Boasting innovative techniques facilitating cost savings and environmentally friendly programs.
American Hotel & Lodging Association Certifications
Certified Hotel General Manager American Hotel & Lodging Educational Institute
Certified Rooms Division Executive American Hotel & Lodging Educational Institute
Certified in Management Development American Hotel & Lodging Educational Institute
Certified in Front Office Management American Hotel & Lodging Educational Institute
PROFESSIONAL experience
Winner CK Corporation; Orlando, FL 1999 – Present
General Manager | Best Western, Kissimmee, FL | Radisson, Sharon, PA
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Developing innovative strategies and utilizing proven management techniques to successfully facilitate a 30% increase in revenue by and a 25% increase in gross operating profit.
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Expanding client base and securing new business through planning and executing dynamic marketing and advertising campaigns.
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Completing multi-million dollars renovation projects utilizing a strict budget and lean quality control measures.
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Evaluating and renegotiating all vendor services contracts, effectively obtaining 25% annual savings while maintaining the highest standard of quality.
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Developing and adhering to budgets and financial forecasts.
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Recruiting, onboarding, and coaching employees to produce consistently high-performing teams.
Holiday Inn; Kissimmee, FL 1996 – 1999
General Manager
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Managed and oversaw entirety of operations and personnel across a full-service hotel.
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Successfully increased revenue per available room (RevPAR) through various managerial practices.
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Reorganized departments and implemented robust control procedures, increasing efficiency.
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Established substantial training programs for each department, resulting a higher quality of provided service and increased guest satisfaction.
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Decreased employee turnover through open communication channels and subsequently increased productivity.
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Maintained Quality Brand Standards and repeatedly exceeded inspection expectations.
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Developed operating budgets and monitored existing financial plans.
COVER LETTER
December 30, 2017
Employer
Employer Street Address
City, State, ZIP
(XXX)XXX-XXXX
To Whom It May Concern:
I am writing to submit my resume for consideration in regards to the position of ________________________.
I am applying for this position because I believe that the combination of my extensive experience, effective management skills, and consistent professionalism make me an ideal candidate. I possess a deep understanding of hospitality management in all facets, as well as effective leadership and coordination. In my past experience, I’ve gained familiarity with any and all tasks that would be part of my role as a ___________________, including budget and timeline prioritization, as well as directing and developing high-performing teams.
In my current position, I have successfully utilized operational methodology and managerial acumen to drive position change and implement improved processes. To showcase line items from my resume demonstrating my abilities:
- Developing innovative strategies and utilizing proven management techniques to successfully facilitate a 30% increase in revenue by and a 25% increase in gross operating profit.
- Completing multi-million dollars renovation projects utilizing a strict budget and lean quality control measures.
- Evaluating and renegotiating all vendor services contracts, effectively obtaining 25% annual savings while maintaining the highest standard of quality.
I have been often lauded for my ability to manage daily issues and solve problems independently, but also understand when transparency is desired. My years of experience, coupled with my comfort and familiarity with management, as well as my ability to accomplish seemingly insurmountable deadlines, would make me an asset to any organization.
Please find my enclosed resume. Feel free to contact me at any time at 0000000000, or by email at [email protected]. I look forward to discussing my qualifications further. Thank you for your time.
Sincerely,
X
FOLLOW-UP-LETTER
December 29, 2017
Employer
Employer Street Address
City, State, ZIP
(XXX)XXX-XXXX Dear Mr./Ms. Last Name,
Thank you for taking the time out of your busy schedule to talk to me about the __________ position with XXX Company.
I appreciate your time and consideration in interviewing me for this position.
After speaking with you and [“the group” or anyone else you met with] I believe that I would be a perfect candidate for this position, offering the prior experience as well as the quick learning and adaptability that is needed for such a position.
In addition to my strong work ethic and enthusiasm for the position, I would bring the functional and analytical skills necessary to get the job done.
I am very interested in working for you and look forward to hearing from you once the final decisions have been made regarding this position. Please feel free to contact me at any time at 0000000000, or by email at [email protected], if any further information is needed.
Thank you again for your time and consideration.
Sincerely,
x
